Warranty & Repairs
Returns should be handled by Garmont North America (GNA) retailer accounts whenever possible. Consumers should return to the place of purchase for store evaluation before Garmont is contacted. Should the dealer suspect a defect in the product, then they should assist the customer through the return process and return item(s) for evaluation by handling the return and requesting the RA# for their customer. Should the retailer replace or credit the product to the consumer prior to Garmont’s assessment of the defect, this in no way assures that the product will be replaced or credited for by GNA. The action (repair or replacement) by GNA is independent of what the retailer does. If the retailer is confident that product is defective and makes a decision to replace ‘on sight’, this does not compromise in any way GNA’s assessment of product when returned.
GNA offers a one year warranty from the date of purchase on defects in material and workmanship. All returns are subject to inspection and review before any action will be taken. A Return Authorization number (RA or RTN) is required for any item(s) being returned. This RA Number is obtained by reading this page, then completing Online Return, Warranty & Repair Submission Form (link to next page). GNA reserves the rights to accept, refuse, repair, replace, or credit as we see fit, on a case by case basis – this choice is made by Garmont and not the retailer. Garmont’s first course of action will always be to repair. The customer is responsible for all freight cost when shipping product back to Garmont.
Non Defective Returns
Any return of non-defective product distributed by Garmont North America must be pre-authorized by a Garmont, North America Customer Service representative or a Garmont, North America Sales Manager. An RA must be requested prior to the return of goods. All returns are subject to a 15% re-stock fee. All returns for non-defective product must be cleaned and in resalable condition. Any price stickers or labeling not associated with original Garmont labeling must be removed and any residue cleaned. Boxes should be in good shape and all packaging back in its place. Should Garmont decide the return is not received in sellable condition, the RA request will be denied and the product will be returned to the customer.
Trail Sport, Trekking/Hiking, Approach/ Mountain boots and shoes have a one year warranty from the date of purchase. This includes defects in materials and workmanship. This does not include wear and tear, misuse, or fit problems.
Many defects and wear and tear problems with boots and shoes can be repaired. These include hardware (hooks, eyelets, grommets); in addition, most delamination problems can be repaired. These repairs can be made in-house at the Garmont U.S.A. or outsourced to one of our approved independent cobblers or repair shops. A return to GNA may not be necessary in the case of simple repairs such as outsole delamination. Be sure to provide extensive and accurate details when requesting an RA.
Mountaineering and Telemark Ski Boots
Free-Ride, Ski Mountaineering, Telemark, and Back Country ski boots have a one year warranty from the date of purchase. This includes defects in materials and workmanship. It does not cover wear and tear, fit issues (such as incorrect sizing), or alterations to the product which may compromise its integrity. Most problems with ski boots can be repaired. After you complete our Online Return, Warranty & Repair Submission Form (link to next page), Garmont’s Customer Service Department will review your submission, then contact you to review your options, time frame, and any potential costs should the boot be out of warranty or require repairs. If it does require repairs, we will direct you toward a qualified repair facility.
7tm and Rottefella Bindings
Both binding brands have a one year warranty from the date of purchase. This covers defects in material and workmanship. It does not cover wear and tear, improper installation, alterations, modifications, or incorrect sizing. Bindings can be repaired or have parts replaced. Please contact Customer Service for available parts and options. The installation and user guides included with the bindings are to be read and carefully followed before any action with installation and operation is performed. GNA does not recommend any alterations or modification to these bindings.
All Bridgedale socks have either a three or one year satisfaction guarantee (please see the back of the sock packaging for style-specific information). This not only covers defects in material and workmanship but overall performance of the sock. If you are unsatisfied you may return the laundered sock with a proof of purchase and a detailed, reasonable explanation and we’ll replace the pair of socks.
Poles: All Life-Link poles have a one-year warranty against manufacturer defects. Life-Link poles have been known to last a life-time, and using the general pole maintenance instructions above, and cleaning the inside of the uppers can keep them working like new forever. If your poles every seem sticky in their adjustment or get stuck, it’s probably just some dirt or grime on the inside of the uppers from the years of storing them carefully on your ski rack or in the back of your pickup truck. So…please try the cleaning and maintenance trick above, as it should fix them right up. If they are broken, please contact the retailer you purchased the poles from. You can buy a new part for a small charge, or we may ask for you to send them in and we’ll fix them for free if deemed under warranty or our fault….or for a small charge. We love to ski, so you can bet we know how bad and how fast you need your poles back, and we do everything we can to get them back in your hands before the next dump of powder.
Shovels: Life-Link Ice Polycarbonate shovels come with a Life-Time Guarantee on the blade. These blades are designed to be unbreakable. If you break it, we’ll replace it. That’s how confident we are in their durability. (NOTE: You can break it. However, if you were to expose the blade to motor oil, gas, battery acid, prolonged exhaust fumes, excess heat, and other solvents that can break down the material of the blade. In this case, it voids the warranty so try to keep your shovel away from the engine of your car, etc.) Life-Link Aluminum Shovels, including the Alpine Pro and Guide have a one-year warranty against manufacturer’s defects. These are very strong shovels, but like all metal shovels, once they are bent by excess prying or chopping of unmovable objects they become and stay weak. We design these shovels to have the handle support the blade so they do cut and move snow efficiently, but they are not unbreakable or unbendable. Shovel blades, handles and parts can be purchased from Customer Service (provide link to Contact Us page) at a nominal cost. If you feel your shovel is under warranty please contact the retailer you purchased the shovel from for assistance.